This website is operated by XV Industries Pty Ltd ABN 29 168 268 577 (trading as Primera Custom Supply Co.).By accessing and using this website you accept these terms and conditions (“Agreement”) and our Privacy Policy. This Agreement is between you and XV Industries Pty Ltd (referred to in this Agreement as “we”, “us” or “our”).

PRIMERA Shop is operated under agreements that we have in place with our team and/or commercial partners. Under our agreements with our team partners, we may disclose personal information that we collect from users of this website for the purposes of relating to our goods and services, new products, special offers, news and other information which may be of interest to you. Where this occurs, any disclosure of your personal information will be in accordance with our Privacy Policy.

We may change these terms at any time, and changes will be posted on this website. By continuing to use this website, you agree to be bound by the changes. If you don’t agree to these terms and conditions, please do not use this website. For any queries or assistance, please contact us at contact@primera.net.au



All prices shown are in Australian dollars (AUD) and include Goods and Services Tax (GST) at 10%. All totals will be billed as Australian Dollars and International customers will be charged the equivalent of this rate in their respective currencies at the time of the transaction.



PRIMERA Shop will ship goods to anywhere in Australia and New Zealand. Delivery times are estimated between 3-7 business days within Australia and 7-10 days to New Zealand. For shipping to countries other than Australia and New Zealand, please contact us at contact@primera.net.au



If you experience a problem with an item purchased, please notify us by email to contact@primera.net.au

Please include your order number and an explanation of the problem. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or do not perform as advertised. Please choose carefully as we do not accept returns if you simply change your mind on an item purchased.



To arrange a size exchange simply return the item ensuring it is in original condition and include a paid self-addressed parcel post satchel suitable to package the replacement item. For any queries or assistance, please contact us at contact@primera.net.au



PRIMERA offers you a safe and secure online shopping experience. You will notice a padlock icon within your browser when you enter our website. This indicates that your information (for example, passwords or credit card numbers) is private when it is sent to this site. Once you have entered your credit card details, your payment will be processed online. The online system automatically encrypts all your details using the SSL encryption standard. This link ensures that all data passed between the web server and browsers remain private and integral.



This website is maintained by XV Industries Pty Ltd for your personal, non-commercial use and you should feel free to browse this website at any time. By using this website you agree that this website and its contents are only intended for your own personal, non-commercial use and you may only download and use the content for this purpose.



The copyrights to all materials, content and layout of this website, including names, logos, trademarks, images, designs or other intellectual property appearing on this website are owned by XV Industries Pty Ltd or its affiliates, subsidiaries, or third party licensors. You may not copy, reproduce, perform, republish, upload, edit, post, transmit, make derivative works from, or distribute in any way whatsoever, any materials from this website without prior written permission from XV Industries Pty Ltd. Your use of this website does not grant any right, title, interest or license to any such intellectual property appearing on this website.



This website may contain links to websites owned and operated by parties other than XV Industries Pty Ltd. Each linked website has its own terms and conditions of use, as described in that site’s legal notice or terms of use. We urge you to read each websites legal notice/terms of use carefully before you use that website. XV Industries Pty Ltd does not control, and is not responsible for the condition or content of those external websites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, an endorsement by XV Industries Pty Ltd of those websites or the products or services provided on those websites. You access those websites and/or use their products and services solely at your own risk. You must not link any third party website to this website without our prior written consent.



We take reasonable care to ensure that this website is free from viruses, other forms of contamination or destructive features. However, it cannot be guaranteed that use of this website will not cause damage to your computer or other devices. XV Industries Pty Ltd assumes no responsibility, and shall not be liable for any such damages caused that may affect your computer, software, data or other property when you use this website or any linked third party websites.



It is your responsibility in maintaining the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer, ensure that you logout of your account at the end of each session. If you believe that there has been a security breach or misuse of your password or account, please let us know immediately by contacting us at contact@primera.net.au

XV Industries Pty Ltd will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.



This website may be accessed throughout Australia and internationally. XV Industries Pty Ltd makes no representations that the content of this website complies with the laws (including intellectual property laws) of any country outside Australia. If you access this website from outside Australia, you do so at your own risk and are responsible for complying with the laws of the location where you access the website.



By law, we cannot sell certain products to persons under the legal age in the country of residence and the country from which this website is being accessed. This condition relates to alcohol branded items that may be listed on our website. If you are of legal age to purchase and consume alcohol in your country of residence and the country from which you are accessing this website, you may continue to access and view these branded items. If you are not, please exit this website immediately. When you order these products online, you are confirming that you are of the legal age and that the information you have provided us is true and accurate.



We reserve the right to reject an order for any reason, including without limitation where:

  • A product is unavailable;,
  • There was an error in the price or product description;
  • The customer does not meet the legal age requirement;
  • We are not permitted to supply the product to a customer outside of Australia; or
  • There was an error in your order.

When an order is rejected; we will refund you the full amount paid for the rejected order.



At our own discretion, we reserve the right to modify or discontinue this website, or may modify or immediately suspend, terminate or limit your access to this website, for any reason, with or without notice to you and without liability to you or any third party.



Cookies are small pieces of information that your browser stores on your computer hard drive.

We may use cookies to provide website usage information as well as to assist us to improve and develop the products we offer. Our cookies do not contain any personal identifiable information. If you disable cookies on your web browser, you may not be able to fully experience all features of this website.



In no event shall XV Industries Pty Ltd, its affiliates, subsidiaries and service providers, or the officers, directors, employees, shareholders, or agents of each of them, be liable for any damages of any kind, including without limitation any direct, special, incidental, indirect, exemplary, punitive or consequential damages, including lost profits, costs or expenses suffered, arising out of or in connection with the use of this website. You acknowledge by your use of this website that you do so at your own risk. All warranties, conditions and representations are hereby excluded to the extent permitted by law.



You agree to indemnify the XV Industries Pty Ltd for any loss, damage or cost it suffers or incurs as a result of any breach by you of these terms and conditions.



This agreement is governed by and construed in accordance with the laws of the State of Queensland, Australia. You agree to irrevocably submit to the exclusive jurisdiction of the courts of Queensland.